The couriers in our network are experienced at making deliveries to hospitals. When placing your order, please be sure to include:

1. Hospital name
2. Full address of the hospital
3. Telephone number of the hospital
4. The name of the recipient
5. Room number or ward of the recipient

We will send your order in accordance with facility procedures, as most hospitals do not allow couriers to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers/cakes or any other gifts. Please check with the hospital before placing your order.

Delivery to Hotels Policy

The couriers in our network are experienced at making deliveries to hotels. However please be aware to make the following information available:

1. Hotel name
2. Full address of the hotel
3. Telephone number of the recipient and the hotel
4. The name of the recipient
5. Room number of the recipient
6. Name of Tour Company, if applicable

If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hotel by the delivery date, the order will be assumed as executed and no refund will be made in such cases.

Delivery to Wedding Halls/Marriages Policy

For delivery of order items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bridegroom. However, we shall ensure that the delivery is made to one of the responsible member of host.

Delivery to Hostels/ Cantonment/Enclosed Premises

The couriers are experienced at making deliveries to hostels/ Cantonment/Enclosed Premises. However, please be aware to make the following information available:

1. Hostel name
2. Full address of the hostel
3. Telephone number of the recipient and the hostel
4. The name of the recipient
5. Room number of the recipient

The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the delivery person. The order can be handed over to security/any other responsible person or the order will be left at the reception and the order will be assumed as executed.

Delivery at Remote Locations and Towns

Orders can be delivered only in the sub-cities mentioned above.

Please note that flowers, cakes and other perishable products are sourced locally at the delivery location.

We can't commit an exact time of delivery.

Correct address and contact number is a must of the recipient for placing the order.

Delivery to railway stations, Metro stations and airports

We do not deliver to railway stations, Metro stations and airports.

No deliveries would be done on National Holidays. The delivery of the same would be done on the next working day. In case of floods/ heavy rains/ election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order. Sheba Gifts reserves the right to reschedule the delivery to another date.

The delivery of the products/items ordered will be attempted only once at the address as provided in the order received by Sheba Gifts. In the event the delivery is not executed due to any reason whatsoever not attributable to Sheba Gifts, the customer shall still be charged for the order and no re-delivery or refund will be made by Sheba Gifts. The order will be deemed executed and delivered in the following events:

• Delivery not done due to wrong address.
• Recipient not available.
• Premises locked.
• Wrong/incorrect phone or mobile/ not working / no reply or not connecting /not reachable.
• Recipient refused the products.
• Delivered the product at the Gate/Reception/Neighborhood.
• Other cities besides the listed cities.
• Other countries.
• Flowers may be delivered in fully bloomed, semi-bloomed or bud stage.

Sheba Gifts retains the right to refuse any order unconditionally.

All claims are subject to the jurisdiction of Court at Ethiopia only.