Dear Sheba gifts customer, your order is valuable to us. We would like you to understand and appreciate how much we care for your orders. Please go through the disclaimers and stay informed.
Shipping & Delivery
- Flowers may be delivered in fully bloomed, semi-bloomed or bud stage.
- Addis Ababa
- Akaki
- Adama
- Bishoftu
- Dukem
- Modjo
- Sebeta
- Sheger City
- Sululta
- Tulu Dimtu
- Bad weather
- Political disruptions
- Other unforeseen circumstances
- Wrong shipping/delivery address.
- Recipient not available.
- Premises locked.
- Recipient refusing to accept the delivery.
If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
We will surely try our best as mentioned below: -
- Call the recipient to schedule an appropriate delivery time.
- Leave a note on the recipient's door asking them to contact the courier to schedule a delivery time.
- Leave the ordered product in a covered, secure area of the home (porch, garage, or other entrance)
- Leave the ordered product with a neighbor and place a message on the recipient's door with this information.
Fix Time Deliveries
We cannot commit the exact time for delivery. Subject to the other terms of the Shipping Disclaimer, the order will be delivered +30 or -30 minutes as per selected time.
Delivery to Hospitals Policy
The couriers in our network are experienced at making deliveries to hospitals. When placing your order, please be sure to include:
- Hospital name
- Full address of the hospital
- Telephone number of the hospital
- The name of the recipient
- Room number or ward of the recipient
We will send your order in accordance with facility procedures, as most hospitals do not allow couriers to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers/cakes or any other gifts. Please check with the hospital before placing your order.
Delivery to Hotels Policy
The couriers in our network are experienced at making deliveries to hotels. However please be aware to make the following information available:
- Hotel name
- Full address of the hotel
- Telephone number of the recipient and the hotel
- The name of the recipient
- Room number of the recipient
- Name of Tour Company, if applicable
If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hotel by the delivery date, the order will be assumed as executed and no refund will be made in such cases.
Delivery to Wedding Halls/Marriages Policy
For delivery of order items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bridegroom. However, we shall ensure that the delivery is made to one of the responsible member of host.
Delivery to Hostels/ Cantonment/Enclosed Premises
The couriers are experienced at making deliveries to hostels/ Cantonment/Enclosed Premises. However, please be aware to make the following information available:
- Hostel name
- Full address of the hostel
- Telephone number of the recipient and the hostel
- The name of the recipient
- Room number of the recipient
The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the delivery person. The order can be handed over to security/any other responsible person or the order will be left at the reception and the order will be assumed as executed.
Delivery at Remote Locations and Towns
Orders can be delivered only in the sub-cities mentioned above.
Delivery to railway stations, Metro stations and airports
We do not deliver to railway stations, Metro stations and airports.The delivery of the products/items ordered will be attempted only once at the address as provided in the order received by Sheba Gifts. In the event the delivery is not executed due to any reason whatsoever not attributable to Sheba Gifts, the customer shall still be charged for the order and no re-delivery or refund will be made by Sheba Gifts. The order will be deemed executed and delivered in the following events:
- Delivery not done due to wrong address.
- Recipient not available.
- Premises locked.
- Wrong/incorrect phone or mobile/ not working / no reply or not connecting /not reachable.
- Recipient refused the products.
- Delivered the product at the Gate/Reception/Neighborhood.
- Other cities besides the listed cities.
- Other countries.
- Flowers may be delivered in fully bloomed, semi-bloomed or bud stage.
Sheba Gifts retains the right to refuse any order unconditionally.
All claims are subject to the jurisdiction of Court at Ethiopia only.
